Operations Support for Home Care Scheduling
The Atlas scheduling team manages your shifts, fills coverage gaps, and keeps your schedule running — so you can focus on growing your agency.
Read moreHome Care Virtual Assistants
Trained home care virtual assistants, embedded in your agency
Atlas Care runs your back office: scheduling, intake, your recruiting pipeline, EVV, and billing, all staffed by HIPAA-trained Atlas Care Assistants. A full back office, without the full back-office payroll.
A generic virtual assistant learns home care on your time, and on your compliance risk. An Atlas home care virtual assistant already knows EVV exceptions, Medicaid billing, caregiver onboarding, and the platforms you run on. They plug into your tools and start taking work off your plate, not adding it.
You can start with a single role or build a full back office. Every Atlas Care Assistant sits under a dedicated lead who QAs their work, follows documented SOPs we build with you, and is backed by our 30-day fit guarantee.
The roles you can hire
Scheduler
Owns the master schedule so no shift goes uncovered.
- Builds and maintains the caregiver schedule across all clients
- Fills call-outs and last-minute gaps before they become missed visits
- Coordinates caregiver availability, time-off, and overtime
- Confirms upcoming visits and flags coverage risks early
Intake Coordinator
Answers every inbound inquiry so no referral slips through.
- Responds to phone, web, and referral inquiries the same business day
- Runs the intake process from first call to start of care
- Collects documentation, verifies eligibility, and opens the chart
- Keeps your referral sources updated on status
Recruiter / HR Admin
Runs your recruiting pipeline so qualified candidates reach you ready to hire.
- Posts openings, sources and screens caregiver candidates for you
- Schedules interviews and runs background and reference checks
- Onboards new hires and collects every required document
- Tracks credentials, licenses, and expirations before they lapse
EVV & Billing Specialist
Protects revenue by cleaning up EVV and submitting claims.
- Confirms electronic visit verification (EVV) and resolves exceptions
- Reconciles visits against authorizations before billing
- Submits claims and works denials and rejections
- Tracks aging and follows up so you actually get paid
Executive Assistant
Takes the owner-level admin off your plate.
- Manages your inbox, calendar, and follow-ups
- Coordinates vendors, payroll prep, and reporting
- Prepares documents and keeps projects moving
- Handles the recurring tasks that quietly eat your week
Trained on the platforms you already run
No ramp spent teaching the basics. Your Atlas team is productive in your stack from week one.
HHAeXchangeSandataWellSky / ClearCareAlayaCareMedicaid / MCO portalsAxisCare
Less than in-house, without the payroll
Staffing this in-house in Texas runs about $6,200/month: a full-time admin, part-time EVV help, and a contract recruiter, before payroll taxes and the hours you would spend managing them. Atlas is a flat monthly fee per role, month-to-month, with no long-term contract. See the full home care virtual assistant cost breakdown.
Frequently asked questions
What can a home care virtual assistant actually do?
Scheduling, intake and inbound inquiries, running your recruiting pipeline and caregiver onboarding, credentialing, EVV exception clean-up, billing and claims, payroll prep, and executive assistance. Anything that lives in a browser and follows a clear process can run through your Atlas team. We do not provide clinical care or any work that requires a licensed clinician.
Are your home care VAs HIPAA compliant?
Yes. Every Atlas Care Assistant is HIPAA-trained, works under a signed Business Associate Agreement (BAA), and uses encrypted communication with role-based access to your systems, the same controls you would expect from in-house staff.
What home care software do your VAs know?
Our team is trained on the major home care platforms including HHAeXchange, Sandata, WellSky/ClearCare, AlayaCare, AxisCare, and state Medicaid/MCO billing portals, so they are productive in your tools without you teaching from scratch.
How much does a home care virtual assistant cost?
A flat monthly fee per role, less than it costs to staff the same work in-house. A full-time admin, part-time EVV help, and a contract recruiter run about $6,200/month in Texas with payroll taxes, before the hours you would spend managing them. Most agencies start with one to three roles and add as they grow. See our full cost breakdown for the details.
Related guides
Home Care Billing Operations Support
The Atlas billing team manages claims, tracks denials, and chases down reimbursements — so your cash flow doesn't depend on your follow-up.
Read moreHome Care Credentialing Support
Atlas manages credentialing and payer enrollment end-to-end so your agency stays active with Medicaid, Medicare, and private payers without the paperwork bottleneck.
Read moreCaregiver Onboarding Operations Support
The Atlas onboarding team collects documents, coordinates orientations, and moves new hires through your process — so nothing falls through the cracks.
Read moreHow Much Does a Home Care Virtual Assistant Cost?
Industry pricing ranges, what you actually get at each price point, hidden costs of cheap options, and why an operations partner delivers more ROI than a traditional VA.
Read moreOperations Partner vs. In-House Admin for Home Care Agencies
Three options for adding admin capacity — in-house hire, generic VA, or operations partner. Here's the real cost analysis and when each one makes sense.
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